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Recharge Notice

Recharge Notice

HitReel TV offers both free and paid content.
Paid content can be unlocked with Coins or by purchasing a membership; membership-exclusive content is available to members only.
When you unlock an episode, the system will use your Coins first; if your Coin balance is insufficient, Bonus Coins will be used automatically.
During your membership period, you have unlimited access to all content in the app.
Memberships paid by card, PayPal, Apple Pay or Google Pay renew automatically at the price and billing period shown at checkout (for example, USD 19.99 every week) until you cancel. Renewals are charged on, or up to 24 hours before, the renewal date shown in Settings → Membership. Memberships marked "One-time · no auto-renewal" do not renew.
You can cancel anytime by yourself: Mine → Settings → Membership → "Cancel auto-renewal". No email and no notice period are needed. You will not be charged again, and you keep VIP until the end of the period you have paid for; this also applies if you cancel within 48 hours after a renewal, but that renewal charge is not refunded. You can also cancel by emailing [email protected].
Subscriptions bought through the Apple App Store or Google Play must be cancelled in that store's subscription settings.
If your payment is successful but your balance has not been updated, please refresh the page; if it is still not updated, contact us.
For any other issues, contact us at [email protected] or through "Customer Service" in "Mine".
Refunds follow our Refund & Cancellation Policy (hitreeltv.com/en/refund): it lists when you can get a refund (e.g. duplicate, incorrect or unauthorized charges, renewals after cancellation, purchases not delivered); purchased Coins and renewal charges already made are otherwise non-refundable, how to request one or appeal, and processing times.